By TypeFrequently Asked Questions
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Stock levels change every day. Please email us at or call us toll free, at, 866-688-3562.
With such a large selection of lighting fixtures to choose from, lead times will vary. We do have many items in stock and ready to ship. Occasionally, items must be ordered and shipped directly from our manufacturers. Please see the lead times on our manufacturers list for more information. This list provides estimated shipping times based on standard, in–stock items. Please feel free to e-mail us at should you have a question on a particular item. You may also call us toll free at (866) 688-3562 for more information.
At LightsOnline.com we offer free shipping on all orders over $49.00 with standard shipping. Shipping charges may apply if an order contains larger, heavier items or items of a fragile nature as they may require delivery via freight carrier. For information regarding the cost to ship items requiring freight delivery please contact customer service at or call us Toll Free (866) 688-3562.
If you need any additional information about a fixture, we are here to help you. Please e-mail us and one of our Lighting Specialist will be happy to help you. You may also call us Toll Free (866) 688-3562.
At LightsOnline.com, we stand behind our products and guarantee your satisfaction. You may return any online purchase within 30 days of receipt. Fixtures need to be in like–new, uninstalled condition, and in the original packaging.
Clearance items may not be returned.
All returns must be over $50.00 in value.
Merchandise must not have been damaged in transit.
Merchandise included in our free shipping promotion will have our initial shipping and handling costs deducted from the refund.
Fixtures from some manufacturers may not be eligible for a return, or may be subject to a re–stocking fee. Please refer to the “excluded manufacturer” list.
To Schedule a Return: Please call our customer service Toll Free (866) 688-3562 or e–mail us at with your order number and reason for return. Customer service hours are Monday through Friday, 8am – 5pm Eastern Time. LightsOnline.com will issue a Return Goods Authorization (“RGA”) and instructions for shipping the product back to our warehouse. Returns without proper authorization will not be accepted. You will have 30 days to return the product after the RGA has been issued. After 30 days the RGA will expire. Credit will be issued once the item has been received and inspected. Please allow 14 days for the credits to process and post to your account.
Depending on the manufacturer some fixtures may be subjected to a re–stocking fee. Please refer to the “excluded manufacturer” list.
If you receive defective items, or items which have been damaged in transit, please e-mail us at or call us Toll Free (866) 688-3562 Lights Online.com will do everything possible to resolve the issue quickly and to your satisfaction. To help make this possible, please inspect all merchandise closely upon receipt. For small packages which have been damaged during shipment, please notify us within 48 hours so that we may file a claim with UPS or FedEx on your behalf. Larger packages which have been delivered via common freight carriers and show visible damage should have that information noted on the bill of lading receipt. Defective or damaged items will be replaced or repaired at our discretion. If a fixture is delivered with broken glass, please notify LightsOnline.com immediately, and a replacement glass will be shipped to you at no additional expense.
If you want to cancel an item that has not been shipped or is on backorder, please email us at or call us Toll Free (866) 688-3562. We will submit a request to the manufacturer, and e–mail you an acknowledgement of cancellation. If for some reason we are unable to cancel your order, we will contact you via e-mail with that information.
Please e–mail us at with your order number and one of our customer service specialists will be happy to assist you. You may also call us Toll Free (866) 688-3562 for more information.
Please e–mail our customer service specialists and they will verify the availability and price of the extra chain and wire with the manufacturer. or call Toll Free (866) 688-3562.
LightsOnline.com price guarantees excellent service at the lowest price! If you find a lower advertised price, let us know and we will match the price and refund 10% of the difference.
Products must be in stock and available for immediate shipment.
Products may not be clearance priced or discontinued.
Advertised price must be published online inclusive of shipping, handling, and tax. Retailer must be based in the United States, and an authorized distributor of the product.
LightsOnline.com’s price guarantee cannot be applied to previous orders. No refunds will be given once your order is placed.
To receive Price Guarantee, please provide the following information: URL (Web address of the competitor), details of the price difference, and your name and phone number. E–mail to , or call customer service at Toll Free (866) 688-3562.
Note: LightsOnline.com cannot guarantee accuracy of all posted pricing on our website. In the event of a pricing discrepancy, we will contact you before your order is shipped.
All products sold by LightsOnline.com come with their full manufacturer's warranty. Additional information is listed on each product page. All light bulbs are excluded from warranty. If you have an inquiry about any product purchased from LightsOnline.com, please contact us, and we can assist you in getting more information.
At LightsOnline.com there is no sales tax except in the states that we are required to do so by law: they are CA, GA, NC, SC, and TX.
At this time LightsOnline.com ships only within the contiguous United States.
LightsOnline.com is proud to offer trade discounts to interior designers, architects and contractors. Join our “Pro Club” and take advantage of the following membership benefits!
Trade Discounts on Merchandise
Volume Discounts
Professional Assistance by ALA Certified Experts
Free Shipping
Please complete the form on our trade discount page or call us at 866.688.3562 to see if you qualify.
For your convenience, we accept all major credit cards as well as Google Checkout and PayPal.
Yes, we at LightsOnline.com are proud that all of our manufacturers are UL & CSA listed!