Customer Service

Shipping & Delivery

We are pleased to offer free standard shipping on all online orders over $49 within the continental United States. Shipping charges may apply if an order contains oversize or heavy items that require freight delivery via lift gate. In this event, our ALA-certified Customer Service team will contact you to inform you about any additional charges before any items are shipped.

We will not charge your credit card until shipment is confirmed. You may see an authorization "hold" on your credit card, but the payment will only be captured as the item(s) ship. The exception to this is items that are made to order/custom made and require longer lead times - in particular, Schonbek or some of our vendors who have made to order/custom made items.

Please note that some vendors (including Savoy House) have policies requiring a signature on all deliveries. If you or another household member will not be home to sign for your package, please consider providing an alternate address, such as your workplace, in the "Shipping Address" field when you check out.

For your convenience, expedited delivery is available on some orders for an additional charge. To find out if your order is eligible, please contact customer service at 1-866-688-3562.

Please note: We do not recommend scheduling installation services prior to delivery of your order.  

We do not currently ship to locations outside of the U.S. On occasion, we may be able to make an exception for certain Savoy House orders. Please contact us with inquiries at 1-866-688-3562. Note that you will be responsible for any applicable taxes on international orders.

Privacy & Security

As a division of Progressive Lighting, Inc., LightsOnline.com is committed to maintaining your confidence and trust. We respect your privacy and are committed to protecting the personal information you provide online. This notice has been provided to explain how we collect and use personal information that you disclose to us. If you have any questions regarding this policy, please contact us through Customer Service.

What Do We Collect And How Do We Use It?

You can visit most of the pages on our site without ever disclosing your identity because we do not ask users to register or create an account with us in order to browse the site. We may track the Internet domain address from which you visit us and review this data for user trends and statistics, but individual site visitors remain anonymous unless, at some point, you tell us who you are.

We use the personal information that you do provide about yourself for a number of internal purposes, such as confirming an order and maintaining a record of your online product purchases--information that is also available to you in our My Account area. We may use your personal information to send you catalogs and information about special promotions via your physical mailing address. If you provide us permission, we will also notify you of special promotions happening online or in our stores via email. Following CAN-SPAM and other applicable direct marketing laws and regulations, we will promptly honor any request to unsubscribe from our mailings and catalogs.

We may also combine the information you give us online, in our stores or through our catalogs, including personal information about you and your order. We may use that combined information to enhance and personalize your online shopping experience with us as well as to communicate with you both on and offline about our products and events that may be of interest to you.

Will Lights Online Disclose The Information It Receives To Third-Parties?

We do not sell, trade or rent your personal information to others. In order to facilitate a physical mailing or email communication, we may need to utilize the resources of a third-party company, which may include disclosing relevant information such as name, physical mailing address and/or email address. In those situations, no other companies may utilize this information for other marketing mailings and we will never disclose credit card or other sensitive data to these third parties.

Does Lights Online. Use Cookies?

Yes. "Cookies" are small pieces of information that are stored by your browser on your computer’s hard drive. Our cookies do not contain any personally identifying information, but they do enable us to provide tailored information from our web site and to store items in your shopping cart between visits. Most web browsers automatically accept cookies. However, you can change the settings in your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it.

In addition to cookies, this site uses display advertising and remarketing with Google Analytics to advertise online. Third-party vendors, including Google, show our ads on sites across the Internet. This site and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize and serve ads based on visitor's past visits to this website. Visitors can opt out of Google Analytics for Display Advertising and customize Google Display Network ads using the Ads Preferences Manager.

A Note About Children’s Privacy

The safety of children is, of course, very important to us. Children should always ask a parent or guardian for permission before sending personal information to anyone online. Progressive Lighting, Inc. does not knowingly collect or maintain information at our website from those who are under 18.

Security And Encryption

At LightsOnline.com, we take security very seriously. We protect the sensitive information you give us, such as credit card numbers, by using Secure Sockets Layer (SSL) software, which encrypts the information you share with us.

Third-Party Links

We may occasionally link to other websites from LightsOnline.com. Regardless of whether these third-party sites are entities with which LightsOnline.com enjoys a business relationship (such as a lighting vendor), we are not responsible for your usage of these sites. We recommend that you refer to their own privacy policies before sharing any personal information.

Your Consent

By using our website, you consent to the collection and use of this information by LightsOnline.com. If we decide to change our privacy policy, we will post those changes publicly so that you are always aware of what information we collect and under what circumstances we use it.

Returns & Replacements

Lights Online stands behind the products we sell and your complete satisfaction is our goal. In the event you’re not head over heels for your new purchase, our no hassle return policy makes returning an item a breeze.

To schedule a return, just give us a call at 1-866-688-3562 or contact us online for a return authorization. Once the authorization is processed, check your in-box for return instructions. Upon inspection of the returned item(s), your refund will be issued in as little as a few business days. 

Please Note: You may request to return any online purchase within 30 days of receipt. Fixtures need to be in like-new condition, un-installed and in the original packaging. Items returned without prior authorization may be subject to a handling fee. 

We’re thrilled to pass along volume and closeout savings onto our customers, but please understand we cannot accept the following items/categories back for return.

  • Clearance items may not be returned.
  • Custom made to order items may not be returned.
  • Bulk orders (6 or more of the same SKU) may not be returned without prior authorization.

Damaged or Defective Product

Please open and inspect your item(s) within 30 days of receipt. If you received products that have manufacturer’s defects, or have been damaged in transit please contact us at 1-866-688-3562 or e-mail us. We will do everything possible to make sure that the problem is resolved quickly and to your satisfaction.

For small packages which have been damaged during shipment, please notify us within 48 hours so that we may file a claim with UPS or FedEx on your behalf. Larger packages that have been delivered via common freight carriers and show visible damage should have that information noted on the bill of landing or receipt.

Defective or damaged items will be replaced or repaired at our discretion. If a fixture is delivered with broken glass, please notify us immediately and replacement glass will be shipped to you at no additional expense. We cannot guarantee that all replacement parts will be in stock. This is especially true for clearance/ discontinued items, so it is critical that you contact us as soon as possible to report damage. If there is no replacement part available, you will be notified and given the option of returning the item for a full refund.

Please allow 5-7 business days for your replacement to ship. Please note that we can only provide replacement parts for online customers who have received damaged items. We cannot issue replacements for purchases made in-store, or through any other retailer.

Cancellation Request

If you would like to cancel an order (or part of an order) that has not been shipped or is on backorder, please e-mail customer service or call us toll free at 1-866-688-3562. We will submit a request to the manufacturer and e-mail you an acknowledgement of cancellation. If for some reason we are unable to cancel your order, we will contact you via email with that information. If your order has already shipped at the time you wish to cancel, we will treat it as a return.

Initial Shipping Charges

Orders with merchandise included in our free shipping promotion may have our initial shipping costs deducted from the refund, unless placing a new order at time of return.

Ordering

 Lights Online accepts Visa, Mastercard, American Express and Discover Card as well as Paypal.

Payment, Pricing & Promotions

We will match any published Internet price from another authorized dealer. If you find an advertised price online that is lower than ours, be sure to bookmark the page so that we can verify it. 

If an item goes on sale after you've already purchased it, we will honor the sale price. Call us within 30 days of your original purchase and we will refund you the difference. Please note that clearance items are not eligible.

Please note that the price guarantee does not apply to any advertised "inside" or "preferred customer" discounts - only the advertised, in-stock, public price. We cannot match prices from online liquidation sites (e.g. Overstock.com), auction sites or unauthorized dealers.

If you should have any questions, feel free to contact us.

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Terms of Use

By using LightsOnline.com, you agree to the following terms and conditions:

All content on LightsOnline.com, including text and images, are the property of Lights Online or our partners, and protected by intellectual property laws. Although you may wish to print pages for your personal reference, it is illegal to reproduce any of this content for commercial purposes, alter the material, or broadcast the material on any other website or medium without permission from LightsOnline.com.

We welcome inquiries and comments at all times. Submission of questions or comments constitutes a submission of all of the rights to these materials to LightsOnline.com to be used for any purpose and without compensation to the author.

This Web site is provided on an as-is basis, and LightsOnline.com makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials or products included on this site. We are not responsible for any damage that results from using this site, including direct, indirect, incidental, punitive and consequential damages.

LightsOnline.com cannot guarantee accuracy of all pricing posted on our Web site. In the event of a pricing discrepancy, we will contact you before your order is shipped.

The laws of the State of Georgia govern these disclaimers and the terms and conditions set forth above without giving any effect to any principles of conflicts of law. By using this site, you agree to the terms and conditions above and hold LightsOnline.com harmless from any claims, damages, costs and expenses (including attorney's fees) arising from or related to your use of this site.

Price Protection and Guarantee

Lights Online will match published Internet prices from another authorized dealer plus 10% of the difference. If you find an advertised (shipped) price online that is lower than ours, be sure to bookmark the page so that we can verify. If an item goes on sale after you've already purchased it, we will honor the sale price. Call us within 30 days of your original purchase and we will refund you the difference. Please note that clearance items are not eligible. The price guarantee does not apply to any advertised "inside" or "preferred customer" discounts - only the advertised, in-stock, public price. We cannot match prices from online liquidation sites (e.g. Overstock.com), auction sites or unauthorized dealers.